CUSTOMER EXPERIENCE

Inbound & Outbound Services

Global provider of business process management (BPM) solutions. Increase operating efficiency through cost-effective, value-generating customer contact, field operations, and back-office processing centers.

KEY TO CREATE AN IMMERSIVE

Recognized as a leading player across industries - Telecom, Communications, BFSI, Banking & Insurence, Govt. & Helpline

ATS differentiator comes from the consulting build that provides comprehensive digital customer experiences for improved business results

Provide cost effective solutions across User & Web Experience, Digital Marketing, Portals, eCommerce, Business Process and Management, CRM & Integration.

CUSTOMER EXPERIENCE

NSB practice has several transformational digital success stories across commerce, service, sales & marketing

Experience Design & Adoption

SERVICE OFFERINGS

Operations Transformation

Disruptive Technology Adoption

Re-imagine digital customer experience through our consulting prowess and domain expertise with insights from market research and analytics

Enable clients with the right mix of cost effective technology solutions at every stage of digital customer journey. Our CX product expertise includes Adobe, Salesforce, IBM, Oracle, SAP and more.

Offer an end-to-end approach involving assessment, governance, cross-channel orchestration & process management to achieve excellence in operations.

User Experience Management

COMPETENCIES

Enterprise Integration Solutions

Web Content Management

Our unique user-centric design approach enriches online interactions and accelerates sales.

Deliver personalized content to increase conversion and brand engagement with transcended web experience.

Create rich ecommerce portals, mobile & web applications for seamless customer interactions and higher revenues.

Drive business agility with an integrated landscape of data and processes to deliver superior customer experience.

Digital Commerce

Leverage content, campaigns and context to acquire, engage, convert, and retain customers across digital channels.

Marketing Analytics & Campaigns

Digital Content & Process Management

Enhance digital experience for customers with platform-based offerings to manage content with AI, automation and cloud capabilities.

Seamless Customer On-boarding

SOLUTIONS

Enterprise Social Collaboration with eCommerce Portals

Enabling a Multichannel Customer Experience through Pega’s Decision Management capabilities

One of the challenges faced by the BFSI industry is lack of an exception handling process that enables seamless customer on-boarding.

Deliver personalized content to increase conversion and brand engagement with transcended web experience.

Social platform designed for organizations to connect all business stakeholders globally.

Web Content Management

The Order Management solution is designed based upon extensive market research and incorporates features that are customizable for different processes for various verticals. This ensures that the solutions can be built quickly.

Mortgage Origination Solution

NSB Mortgage Origination System is a solution that enables banks to increase agility, reduce process complexity and cost and achieve competitive differentiation by improving the mortgage application experience across multiple channels.

Service Life Cycle Management

NSB has built a customer experience transformation solution titled Service Lifecycle Management that leverages process-driven CRM and Case Management capabilities.