Account Receivable Management
ACCOUNT RECEIVABLE MANAGEMENT
Considering the rising number of ‘delinquent’ & ‘flawed’ customers or clients, debt recovery has become a critical concern for banks, credit lending firms, and others operating in the financial sector. To remain competitive in today’s fast-paced business world, timely and proper collection of debts is a prerequisite.
Uncollected or delayed payments result into reduced cash flow, increased expenses and condensed profit margins. This makes it necessary for financial institutions to find a way out of collecting owed funds without losing the grip on their core competencies.
At AeroTech Services, our value-added business process Management (BPM) services strive to deliver exceptional results in regard to collections while safeguarding our client’s brands. We help brands to augment their collection rates and improve business efficiency.
Backed by 16 years of Collections Industry expertise across varied segments, AeroTech Services ARM services act as an extension of your business’s credit department and drive unmatched results.
Our strong portfolio of ARM services lends us a cutting edge and position us among the most consistent ARM service providers. In addition, our multi-dimensional expertise in first-party consumer loan and credit card collections is a big plus for us.
All our offerings are backed by specialized tools such as automated dialling solution, telecom, workstations, recording, and compliance tools.
WIDE-RANGE OF ARM PROGRAMS
FOR OUR CUSTOMERS
CURE / REMINDER
CURE / REMINDER
CURE / REMINDER
We have gained proficiency in servicing newly delinquent debtors to “self-cure” and bring the account caught up.
We have gained proficiency in servicing newly delinquent debtors to “self-cure” and bring the account caught up.
We have gained proficiency in servicing newly delinquent debtors to “self-cure” and bring the account caught up.
CURE / REMINDER
We have gained proficiency in servicing newly delinquent debtors to “self-cure” and bring the account caught up.
ARM Services
Commercial Collections
Campaign & Dialer Management
Collections Strategy Analysis & Development
Pre and Post Charged Off Consumer Debts
Skip Tracing – Manual and Batch Skip
ARM Services
Best process performance and quality management practices
Expert, proven staff and best-in-class recruitment policies
Robust and effective recovery methods
Real-time monitoring and reporting for a focused work approach
Uppermost levels of IT and Network Security
COMPLIANCE AND CALL QUALITY
Steadfast Quality Team for the collections vertical
All collection staff is recertified every 6 months to ensure that we are abreast of any updates/amendments to the act
The centralized call quality team keeps a close watch on call quality tries to meet 100% compliance requirements
Internal calibration sessions are scheduled on a weekly basis
Associates are marked on adherence to compliance, procedures and reputation attributes, and Fair Debt Collection Practices Act
The team employs state of the art compliance tools such as NICE and E-Pro Recording Manager to execute their deliverables efficiently
Weekly dashboard published, based on quality monitors providing an extensive drill‐down on every collection parameter